FREQUENTLY ASKED QUESTIONS

How are delivery costs calculated for the e-shop?

Delivery costs vary according to size and weight and are calcualted by our shipping agent. The cost is indicated in the recap order form, before payment. If the delivery cost is not indicated, the client will receive a confirmation email with the shipping costs for his order.

How can I pay for my order online?

You can use American Express, Visa, Mastercard or Paypal. If the payment is rejected by the authorisation centre, we will not proceed with the delivery.

How long will the delivery take?

All products are delivered via our shipping agent within a timeframe of 2 weeks after confirmed payment and receiving your order confirmation email.

How secure is the online purchase? Is my personnal data protected?

We give great care to the security of our transactions.
We have adopted Stripe and PayPal which secures transactions.

What Happens once my order is confirmed?

An invoice will be sent by email, at the time of delivery.

What Happens once my order is confirmed?

You will receive confirmation email once the order is confirmed and received on our side.

For more detailed information, we invite you to read our General Conditions of Sales. Should you not find an answer to your question, please contact us

Contact

Subscribe on Instagram

Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.